Privacy Policy
Last updated: 12 November 2025

1. Introduction
Lock Luxe Lock Smith (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy sets out how we collect, use, share and protect personal information about users of our website, customers, and other contacts.
Our registered contact email: info@lockluxelocksmith.co.uk
Our business: 24‑hour locksmith service around London.

2. Data Controller
Lock Luxe Lock Smith is the data controller for the purposes of UK data protection legislation (including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018).

3. What Personal Data We Collect
We may collect and process the following personal data about you:

• Your name, address, contact telephone number, email address.

• Details of the services you request, including property address and access information.

• Payment and billing information (where applicable).

• Records of communications (phone, email, service logs).

• Usage data when you visit our website (e.g., IP address, browser type, date/time of visit, pages visited) where relevant.

• Any other personal information you provide to us when contacting us, signing up for services, or via forms.

4. How We Collect Your Data
We collect personal data in several ways:

• When you contact us directly (phone, email, website enquiry form) to request a service.

• When you provide information during the service delivery process (e.g., location, property details).

• Automatically via our website, through cookies or similar tracking technologies.

• From third‑party service providers or publicly available sources when required for legitimate business reasons.

5. Purpose & Legal Basis for Processing
We process your personal data for the following purposes and rely on the following legal bases:

• To provide locksmith services you have requested (performance of a contract).

• To manage our relationship with you and respond to enquiries (legitimate interests).

• To comply with legal obligations (for example – tax records, regulatory compliance).

• To improve our website and services (legitimate interests), including analytics and feedback.

• With your consent (where required) for marketing communications (you may withdraw consent at any time).

6. Sharing Your Data
We will not share your personal data with third parties for marketing without your consent. We may share your data with:

• Trusted service providers (such as payment processors, IT service providers) who act as processors on our behalf, under contractual obligations to keep data secure.

• Legal or regulatory authorities when required by law or in good‑faith belief that disclosure is necessary (e.g., in response to a court order).

• In the event of sale, transfer or merger of our business, personal data may be transferred as part of that transaction (in which case we will notify you).

7. International Transfers
If we transfer your personal data outside the UK, we will ensure appropriate safeguards are in place (for example, standard contractual clauses, or recipients in jurisdictions with adequacy decisions).

8. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to provide and improve our website and services. You will be informed of these when you first visit the website, and you can manage your cookie preferences accordingly.

9. Data Retention
We will retain your personal data only for as long as is necessary for the purposes for which it was collected and to satisfy any legal, regulatory, tax or accounting requirements. When data is no longer required, it will be securely deleted or anonymised.

10. Your Rights
You have the following rights under UK data protection law:

• The right to access your personal data (right of access).

• The right to rectify inaccurate or incomplete data.

• The right to erase or restrict processing of your personal data (right to be forgotten) – where applicable.

• The right to object to processing based on legitimate interests.

• The right to data portability (where applicable).

• The right to withdraw consent at any time where processing is based on consent.

• The right to lodge a complaint with the UK regulatory authority, the Information Commissioner’s Office (ICO) if you believe your data has been processed unlawfully.

11. Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised or unlawful processing, accidental loss, destruction or damage. Access to personal data is limited to authorised employees, agents and contractors who need to know that information to perform their tasks.

12. Links to Other Websites
Our website may contain links to external websites not operated by us. We are not responsible for the privacy practices of those sites and recommend you read their privacy policies before providing any personal data.

13. Changes to this Policy
We may update our Privacy Policy from time to time (for example, if our business changes or new laws come into effect). The “Last updated” date at the top will be revised accordingly. We encourage you to review this policy periodically.

14. Contact Us
If you have any questions about this Privacy Policy or our handling of your personal data, please contact us at:
Email: info@lockluxelocksmith.co.uk
Lock Luxe Lock Smith
[Insert business address here]

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